Senior Vice President, Infor Line of BusinessView Bio
Infor M3 is a comprehensive ERP solution designed for companies that make, move, or maintain products regularly across many different industries including fashion, distribution, manufacturing, food and beverage and equipment organizations.
With these major industries using the software, the application support function can be critical to the efficiency of every company. There are several ways of providing application support such as: creating an in-house based support team, partner with a software vendor, or outsource to a 3rd party company specializing in application support, or another option is a combination of all three mentioned above.
We stress the importance of a strong and stable application and technical team in order to provide timely support to customers. Our success does not just depend on our expertise in Infor M3, or systems, but our success also relies on our level of focus, customer experience and relationship.
With more than a decade of experience managing Infor M3 solutions, Velocity offers a breadth of technical, practical and operational expertise and services that make for high performing Infor M3 deployments, including:
Our Velocity support team is structured to support the following:
In order to provide the best services possible, we also focus in various innovative tools aimed at preventing many issues from arising, to reduce risk from manual work and increase efficiency:
At Velocity, we believe application expertise requires more than technical understanding. We know how to tailor the application to make your business processes more efficient.
Our Velocity Cloud Application Management Platform (VCAMP), built with the power of AWS is not a generic, one-size fits all offering, because the best operation requires a solution matched to your specific business requirements. Similarly, our service level guarantees are based on application performance, not just uptime, because exceptional user productivity necessitates exceptional application execution.
Our functional application and technical support teams help Velocity customers find better, faster, easier ways to use Infor M3 every day. Whether you are scheduling maintenance services or re-architecting your supply chain, our experts have real-world answers that can make your job easier. Velocity’s world-class BPO Services increase the efficiency and effectiveness of day-to-day operations. Contact us to learn more about taking advantage of full HRO (Human Resource Outsourcing Services) including Payroll and Benefits Administration and a global Employee Service Center.
Velocity includes application upgrades, as well as bringing customizations and integrations forward, within our comprehensive Managed Application Services. We believe staying current is essential to helping you realize the full potential of your Infor M3 investment. Our project services team will develop and manage an upgrade plan that matches your business requirements and timeline.
Ask Velocity. Many customers run these types of applications in our cloud, so expertise and real world advice is readily available.
Velocity’s Managed Disaster Recovery Services are designed to offer a wide range of recovery options to quickly restore on-premise Infor deployments.
An Infor Total Cost of Ownership Model
A transparent Infor management pricing chart.