Expertise : Infor : Infor Services :

Infor Support

Chance Veasey

Senior Vice President, Infor & Healthcare Lines of Business

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As an Infor Alliance Partner, Velocity experts provide end-to-end technical and functional Infor support, leveraging real business experience.

 

Infor Lawson Certifications for product installation and consulting

420 Infor Lawson environments under management

Downtime is not an option for critical applications such as Infor Lawson. That’s why top notch Infor support is a priority for companies who want to stay competitive. Many of them are partnering with Velocity to improve Infor performance and reduce application downtime.

Our customers are also able to save up to 50%, compared to the cost of training and managing an internal Infor support team. From functional assistance to help desk support, Velocity’s Infor experts relieve the burden from your in-house team, allowing them to focus on strategic IT initiatives.

Velocity provides end-to-end Infor Lawson and Infor M3 support:

Velocity’s Infor Lawson teams become an extension of your own, providing ready access to functional and technical expertise, just a phone call away.

  • World class helpdesk system

  • Infor functional and technical support

  • Full application support

  • Infor Cloud hosting support

Benefits of Velocity’s Infor Support:

For over a decade, Velocity has built the industry’s most experienced team for managed Infor Lawson applications. By partnering with Velocity, you can focus on growing your business, while we manage and optimize your Infor environment.

  • 24/7/365 technical and functional support

  • Global staff of over 100 Infor professionals

  • Improved service levels

  • Flexible Infor Lawson global support model

  • Simplified Infor application management

Want to take advantage of the flexibility and cost advantages of the cloud?

Velocity’s Infor Lawson hosting delivers exceptional speed and scalability, with the availability, security and control to ensure reliable, audit-worthy enterprise application performance. Our Velocity Cloud Application Management Platform (VCAMP), built with the power of AWS is not a generic, one-size fits all offering, because the best operation requires a solution matched to your specific business requirements. Similarly, our service level guarantees are based on application performance, not just uptime, because exceptional user productivity necessitates exceptional application execution.

Need advice on using Infor Lawson to make business processes more efficient?

Our functional application support team helps Velocity customers find better, faster, easier ways to use Infor Lawson every day. Whether you are preparing for Benefits Open Enrollment or want to more fully-leverage Lawson Smart Office, our functional experts have real-world answers that can make your job easier. Velocity’s world-class BPO Services increase the efficiency and effectiveness of day-to-day operations. Contact us to learn more about taking advantage of full HRO (Human Resource Outsourcing Services) including Payroll and Benefits Administration and a global Employee Service Center.  

Ready to upgrade?

Velocity includes application upgrades and rolling customizations forward within our comprehensive Managed Application Services.  We believe that is essential to helping you realize the full potential of your Infor Lawson investment, and you should not settle for anything less. Our project services team will develop and manage an upgrade plan that matches your business requirements and timeline.

Thinking about an Infor Implementation of content management software?

Ask Velocity. Many customers run these applications in our cloud in a Platform-as-a-Service model, so expertise and real world advice is readily available.

Worried how you would recover if something happens to your on premise Infor Implementation solution?

Velocity’s Managed Disaster Recovery Services are designed to offer a wide range of recovery options to quickly restore on-premise Infor deployments.

An Infor Total Cost of Ownership

(TCO) Model

View Model