Enterprise applications are among the most-business critical assets of any organization. They must perform to stringent technical, end user and corporate expectations every day to support the pace of business in a digital world.
Velocity’s Remote Application Management services provide optional support for both IT and end users on how to use enterprise applications efficiently and effectively, including troubleshooting applications and software for internal customers, such as operations, finance, sales and other business units.
Provide guidance regarding how to use enterprise applications efficiently and effectively to fulfill specific tasks and goals.
Address questions, concerns, and troubleshoot problems as needed.
Track common issues and obstacles for training purposes.
Technical application support services help IT staff better manage and optimize application usability and performance:
Functional troubleshooting and diagnostic services
Applications monitoring to threshold standards.
Specialized services such as report and query configuration
Interface optimization and support for customizations.
Increase utilization of your software investment with complete 24/7 technical and 12/5 functional support
Improve software performance with a configuration optimized for your unique portfolio.
Gain time to focus on business results, while Velocity’s dedicated team handles day-to-day support tasks.
Increase user application knowledge to improve productivity and user satisfaction
Capture information regarding user issues and recommendations for training.
Oracle® E-Business Suite, Oracle Hyperion, Oracle PeopleSoft, Oracle JD Edwards, Oracle HCM Cloud & Oracle Taleo
Infor® Lawson & Infor M3
SAP (SAP® Basis, SAP ECC™, SAP ABAP, SAP EPM, SAP HANA)
Epic®, Kronos®, QlikView®
Our experts are ready to support your unique business, IT and end user needs -- today and every day as your organization expands in size, geography and complexity.
Visit our Resource Center.